Contact Phone number : 353 01 6770262
Customer Service Details
Points to note:
We will endeavour to dispatch your items within 2-3 days of receiving your order, if it’s in stock. If it is out of stock, this will take longer as we need to order it in. Once it is shipped, please see the approx delivery times below. Once it is in the postal system, we have no control over the speed of delivery to you. Also, we only take payment from your credit/debit card once we dispatch the items, not when you place the order.
- Shipping & Delivery
- All Items will be despatched via post. Estimated delivery times from An Post are:
Ireland (32 counties) – 3-5 working days from despatch via STANDARD POST.
EU (including UK) – 3-10 working days from despatch via STANDARD POST.Rest of the World – 1 to 4 weeks from despatch via STANDARD POST.
- Privacy & Security
- If you would like to receive the monthly New Irish Music Releases Sheet from Claddagh Records just tick the box when entering your contact & shipping details. Your contact details and email address will not be passed on to any third party for any reason.
- Returns & Replacements
- Should you receive a damaged or defective CD all you have to do is return it to us in its original condition within 7 days of the date you received the item. Once we receive the damaged item we will send you a replacement immediately. You will not be charged any additional postage and packaging fees for replacement shipments. If for some reason we cannot send you a replacement, a full refund will be issued to your credit card for the price you paid for the item plus post and packaging.
People have right of return, providing the security seal is intact, within seven days. This does not apply to damaged or defective goods.
- To buy products simply click on the ADD TO CART button. You can then continue shopping or when finished click on the VIEW CART button. While viewing your cart you can add more items, remove items, or change quantities of items before continuing to the CHECKOUT.
Paying by Credit Card
At the CHECKOUT you will be required to give your billing and shipping details and confirm your order. Your shipping details and order are sent to Claddagh Records Ltd for processing and you will receive an email confirming your order. When you fill in your credit card details, the information is encrypted for your security and sent to Realex Payments for verification.
Claddagh Records do not have access to your credit card details at any time but we are able to confirm or cancel your banking transaction as well as refund your credit card if required.
Paying by Cheque
At the CHECKOUT you will be required to give your billing and shipping details. After you have filled in the forms you will be asked to confirm your order details and at this stage you must also choose a payment method (credit card or cheque). Select PAY BY CHEQUE / MONEY ORDER, at the end of the page, and then confirm your order. Your shipping details and order are sent to Claddagh Records Ltd for processing and you will receive an automatic email from Claddagh Records confirming your order.
IMPORTANT - DO NOT SEND YOUR CHEQUE / MONEY ORDER to Claddagh Records until you receive a manual email stating the total price of your order. This is for your own convience as refunding you by cheque is difficult, if your order includes some out of stock or recently unavailable items.
- Contact Info
If you have any queries regarding your mail order, CDs you want but are unable to find, or any difficulties using this site please contact: firstname.lastname@example.org
If you are a retailer, distributor, or independent artist and have any wholesale queries please contact: email@example.comCladdagh Records Ltd
Company Registration No: 21919
VAT No: IE9Y45508J
2, Cecilia St, Temple Bar
Phone: 353 01 6770262