Frequently Asked Questions
WHERE'S MY ORDER?
Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page.
WHAT ARE YOUR SHIPPING CHARGES?
Shipping within Ireland:
- We charge a standard shipping rate of €4.50 on all orders under €50. On orders over €50 (after any discounts applied), we'll pay the shipping fee.
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Orders are sent via An Post tracked delivery.
Shipping to UK (inc. NI):
- We charge a standard shipping rate of €9.75
For information on other countries, please see our shipping page.
WHAT'S YOUR REFUND POLICY?
HOW LONG DOES DELIVERY TAKE?
| Location | Estimated Shipping Time |
| Ireland | 1-2 business days |
| United Kingdom | 2-3 business days |
| Europe | 4-5 business days |
| Rest Of The World | 8-10 business days |
CAN I TRACK MY ORDER?
WHAT CURRENCY AM I CHARGED IN?
DO YOU HAVE A REWARDS SCHEME?
We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login.
For every €1 you spend you get 10 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.
Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.
The sooner you join the sooner you'll start accruing points.
ARE PRODUCT IMAGES ACCURATE?
As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.
