Frequently Asked Questions
WHERE'S MY ORDER?
Once your order has shipped you will receive a confirmation email which contains tracking information. You can also look up the status of your shipment on our Order Lookup page.
WHAT ARE YOUR SHIPPING CHARGES?
Shipping within Ireland (inc. NI):
- We charge a standard shipping rate of €4.95 on all orders under €50. On orders over €50 (after any discounts applied), we'll pay the shipping fee.
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Orders are sent via An Post tracked delivery.
Shipping to UK (exc. NI):
- We charge a standard shipping rate of €9.75
For information on other countries, please see our shipping page.
USA Shipping:
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From the 29th August 2025, orders under 800USD will now no longer be covered by the 'de minimis exemption' and customs and duties will now be applied locally when your order arrives into the United States. Please note that this applied to all shipments to the United States of America.
You will be responsible for payment of any such import duties and taxes.
We have no control over these charges and we’re unable predict their amount, and, as we do not take payments for these charges, we’re unable to reimburse the costs for them.
Please contact or visit the website for your local customs office for further information regarding import duty and taxes.
WHAT'S YOUR REFUND POLICY?
HOW LONG DOES DELIVERY TAKE?
| Location |
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| Ireland |
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| United Kingdom |
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| Europe |
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| Rest Of The World | 8-10 business days |
CAN I TRACK MY ORDER?
WHAT CURRENCY AM I CHARGED IN?
DO YOU HAVE A REWARDS SCHEME?
We do. To join, simply go to our Rewards page and in the pop-up window, click Join Now. If you've already created an account when you checked out on a previous purchase you can use those details to login.
For every €1 you spend you get 10 points. And for every 100 points you accrue you get €1 worth of store credit to spend on a subsequent purchase.
Also, for every friend you refer, you get 500 points (€5) - you can get your referral link to share when you login. Just share the link and when a friend makes a purchase via your link, you'll get 500 points.
The sooner you join the sooner you'll start accruing points.
ARE PRODUCT IMAGES ACCURATE?
As much as possible our product images give an indication of what you should receive. There may be colour shading variations however, as they are graphical representations.